Refund and Returns Policy - Venus Activator

Your satisfaction is of utmost importance to us at VenusActivator.com. Please read our return policy carefully for a smooth and transparent process.

Eligibility for Returns:

We accept returns solely for products damaged during transportation. Used products, due to their nature, are not eligible for return.

Reporting Damaged Products:

If you receive a damaged product, kindly inform us within 48 hours of receiving your order. Please send an email to venusactivator@gmail.com, including clear pictures and videos of the damaged product.

Return Notification Window:

Customers must report damaged products within 48 hours of receiving the order. Returns requested after 48 hours will not be eligible for processing.

Required Information for Returns:

To expedite the return process, include the following details in your email:

Order number
Clear pictures and videos of the damaged product
A brief description of the damage

Return Process:

Upon receiving your email with the necessary information, our team will assess the reported damage. If the damage is verified, we will guide you through the return process.

Options for the Customer:

Once the return is approved, customers have two options:

New Order: We can process a new order for the damaged product.
Refund: Customers can opt for a refund for the damaged product through the same mode of transaction.

Refund Processing Time:

Refunds for damaged products will be processed within 5-6 business days after receiving the damaged product at our end.

Return Shipping:

Customers may be required to return the damaged product to our designated address. Return shipping details will be provided upon approval of the return request.

Contact Information:

For any inquiries or to initiate a return, please contact us at venusactivator@gmail.com. By making a purchase on VenusActivator.com, you acknowledge and agree to abide by the terms outlined in this return policy. We are committed to providing exceptional products and service.

Thank you for choosing VenusActivator.com.